Per diventare receptionist d’albergo occorre possedere un diploma turistico o alberghiero. L’ aver conseguito una laurea nel settore rappresenta sicuramente un plus. Anche la conoscenza delle lingue è fondamentale.
What is the work of a receptionist in hotel?
Hotel Receptionists greet guests as they arrive at a hotel. You check guests in and out, and give them their room keys. You take bookings (by telephone or email), prepare bills and take payments. You often confirm bookings in writing, using a computer to prepare letters or send emails.
How can I be a good hotel receptionist?
To become a Hotel Receptionist, you’ll need to have:
- clear speech.
- a polite manner.
- a high standard of personal presentation.
- excellent verbal and written communication skills.
- a good telephone manner.
- customer service skills, patience and tact.
- the ability to be calm and well organised, even when working under pressure.
How do you introduce yourself to a hotel reception?
Answer:
- Start by researching the company and your interviewers.
- Dress appropriately for the interview.
- Avoid distractions and keep eye contact.
- Be confident and comfortable.
- Be aware of body language.
- Prepare what to say.
- Rehearse your introduction with a friend.
- Follow our examples below.
What are the qualities of a receptionist?
7 Qualities to Look for in a Good Receptionist
What is receptionist work?
Serves visitors by greeting, welcoming, and directing them appropriately. Notifies company personnel of visitor arrival. Maintains security and telecommunications system. Informs visitors by answering or referring inquiries. Directs visitors by maintaining employee and department directories.
What is front office job?
They are responsible for greeting and welcoming guests, receiving and delivering all incoming and outgoing mail and packages, answering all calls and directing as needed, scheduling meetings, and coordinating office activities.
How do you welcome a guest?
Best practices for greeting guests in your hotel
- Dress to impress.
- Ask questions.
- A smile goes a long way.
- Offer to help.
- Be cordial even if you’re busy.
- Make guests feel special.
- Indicate points of interest within the hotel.
- Anticipate the questions guests will ask and answer them before they do.
How do receptionists welcome guests?
Greet – As soon as a guest enters the office, approach them and — you guessed it — greet ’em! Follow that greeting with a friendly “How may I help you?” Seat – Offer the guest a seat in the reception area. Treat – Offer the guest coffee, tea, or water, and if they accept, bring their beverage to them.
How do you talk in reception?
Here are the essential components of a warm, welcoming phone greeting:
- Greet the caller with “Hi” or “Hello”
- Thank the caller.
- Recite the name of the business.
- State your name.
- Ask how you can help.
How do you interview a hotel receptionist?
General hotel receptionist interview questions
- Tell me about yourself.
- Describe yourself in three words.
- Why do you want to work here?
- What do you know about our hotel?
- Are you familiar with this area?
- What is your greatest strength?
- What is your greatest weakness?
- Where do you envision yourself in five years?
How do you welcome a hotel guest?
Some suggested Some suggestions include; Hello, welcome; Welcome, good morning; Hello, good afternoon, welcome. Introduce yourself by name making sure your communication is professional, yet personal. “Great to meet you, I’m Nikko”. If occupied with another guest, it is important to acknowledge arriving guests.
What is a receptionist salary?
An entry-level Receptionist with less than 1 year experience can expect to earn an average total compensation (includes tips, bonus, and overtime pay) of KSh 192,000 based on 8 salaries. An early career Receptionist with 1-4 years of experience earns an average total compensation of KSh 180,000 based on 47 salaries.
How does a receptionist dress?
The dress code for a receptionist is definitely business casual attire. Legging can only be worn if worn with a dress. Our receptionists are the face of the office and we require them to look and be professional. No leggings, this is professional setting which requires professional attire.
Is receptionist a good job?
Yes, being a receptionist is a good career.
While it doesn’t pay a lot, it can open the door to a lot of exciting opportunities. It has a good work-life balance, and you get to meet a lot of interesting people. One often overlooked benefit of being a receptionist is that they become the face of the company.